Customer Service Manual
-
Initial 100 Days of Training
- Study Guide - 100 Most Asked Q&As in a Property Management Company Test
- FAQ- Frequently Asked Accounting Questions and Answers
- Monthly Calendar of Accounting Tasks
- Post Rent to the Ledger
- Posting Standard Bulk Rents
- Monthly Auto Deductions
- Applying Late Fees
- Account Journal / Owner Statement (Report #1A)
- Proofing Invoices
- Bulk Invoice Posting
- Retains
- Utilities
- Office Etiquette
- Phone Etiquette
- 3 Primary Accounting Reports
- Study Guide for Management Agreement Test
- Study Guide for Rental Agreement Test
- Address Changes For Owners
- BOM - Back on Market
- Market Comps (CRA)
- Lawn Service
- Property Kills
- New Properties
- How to Add a New Resident to Operations
- Notices
- Rent Increase
- Resident Owe Collections
- Eviction Process
- How to Create a New Work Order
- Security Deposit Breakdowns To Residents
- Resident Security Deposit Disbursement
- Security Deposit Breakdown Disputes
- Security Deposit - Small Claims Trial
- Account Close Out Procedure