Customer Service Manual
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Getting Started
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Initial 100 Days of Training
- Study Guide - 100 Most Asked Q&As in a Property Management Company Test
- FAQ- Frequently Asked Accounting Questions and Answers
- Monthly Calendar of Accounting Tasks
- Post Rent to the Ledger
- Posting Standard Bulk Rents
- Monthly Auto Deductions
- Applying Late Fees
- Account Journal / Owner Statement (Report #1A)
- Proofing Invoices
- Bulk Invoice Posting
- Retains
- Utilities
- Office Etiquette
- Phone Etiquette
- 3 Primary Accounting Reports
- Study Guide for Management Agreement Test
- Study Guide for Rental Agreement Test
- Address Changes For Owners
- BOM - Back on Market
- Market Comps (CRA)
- Lawn Service
- Property Kills
- New Properties
- How to Add a New Resident to Operations
- Notices
- Rent Increase
- Resident Owe Collections
- Eviction Process
- How to Create a New Work Order
- Security Deposit Breakdowns To Residents
- Resident Security Deposit Disbursement
- Security Deposit Breakdown Disputes
- Security Deposit - Small Claims Trial
- Account Close Out Procedure
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Training Process Articles
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Training Process Videos
- Accounting Division Work Station
- M1 Solutions Software Overview
- Command Center Orientation
- Selecting the Ledger from the Command Center
- How to Search the Ledger
- Introduction to the Property Ledger
- How to Search for a Resident
- How to Perform a Resident Security Deposit Disbursement
- How to Generate the Property For Rent Report (PFR)
- How to Generate the Internal Leasing Report (ILR)
- How to Generate the Resident Move-In Ledger Report (RML)
- Resident Move-In Ledger
- Move-in & Move-out Inspections
- Move-Out Inspections (See Video For Process)
- Move-In Inspections (See Video for Process)
- Work Order Management
- Vendor Portal Overview
- VP-Work Order Management
- VP- Recurring Work Orders