How to Create a New Work Order

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From the Command Center:

  1. Select Command Center from the Tree
  2. Enter in the Street Name for the Property
  3. Then Click SEARCH
  4. Select the CC link for the correct property (multiple properties may show up if they share the same street name)
  5. Click on the New Work Order link under Maintenance Information

New Work Order from Command Center

New Work Order from Command Center

Creating and Issuing a New Work Order

Creating and Issuing a New Work Order

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  1. Confirm the proper Property address appears
  2. Then click SAVE
  3. Verify if there are any Special Conditions to be aware of before issuing the work order
  4. Select a Title for the needed maintenance item from the Scroll Down List
  5. Type in a brief Description of the repair needed (if you have a price, enter in the box to the right);
  6. Then click ADD ITEM
  7. Confirm if there is a Home Warranty before selecting a vendor; if so assign the Work Order to the Home Warranty Company from the Drop-down Vendor List (Warrantee information should be recorded in the Property Detail and will auto-populate in the Other Information section of the Work Order)
  8. Select Vendor from Drop-down list
  9. Enter a Deadline for the vendor to complete the job by
  10. Then click SAVE
  11. To email the Work Order to a vendor, check-mark Email to Vendor before selecting PRINT PREVIEW (this will not open a PDF pop-up for a hard copy print out).
  12. Continue to the next screen and click SEND EMAIL, to send the work order.

Note: If you have multiple items needed to be repaired; Repeat Steps 4-6 for each item to add them separately so appear as different line items.