Move-In Inspections (See Video for Process)
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When the residents sign their lease, The Company will schedule an inspection within 10 days of them taking occupancy of the property. The primary purpose of this inspection is to document any items for the file the resident deems to be important with regard to the condition of the property. This also provides a time to note any items that were not discovered during the rehab. After daily operation of plugs, toilets, stoves, lights, etc. the resident may have found some items to not be functioning properly that a more cursory First Walk Through Inspection did not discover. Exterior locks are changed/rekeyed prior to move in. A work order is issued to a locksmith to have completed within 48 hours prior to move in.
You will use the “Move In/Move Out Inspection Tab” on tablet. Once the inspection is complete, the resident will sign it on the tablet and the copy is emailed to the resident. The “For Rent” sign and any accompanying “riders” will be taken down and removed and the lock box will also be removed. Be sure the Vendor left a new copy of the keys in the lock box for the property. Check the keys in the locks before you leave.
Work orders are then issued for minor repairs and can be issued in the field on the field tablet before going to the next inspection this way you’re 100% done with this inspection in the field. If there are more major items, then the owner can be contacted for approval or estimates requested once back at the office or on route to the next inspection as well.
The spare key from the new lock is placed in an envelope, marked with the date and the property address and filed in the property key file.
If you are issuing over 3 work orders after a move-in inspection, then your Rehab was not detailed enough, so you will need to slow down and make it better.
Tell residents that repairs will be done in 7-14 days unless it’s a heating/cooling, plumbing or security issue. Then in the next 36 hours the repairman will contact them.