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  1. We look at residents as customers not residents.
  2. We manage a property, we don’t rent it. Renting a home is one dimensional; managing the property is multi-dimensional. So with professional management you get multiple dimensions, like:
    1. making it a great experience for a resident when they move in to so they will stay for years,
    2. a move in inspection upon move in so we work out the bugs right away,
    3. monthly exterior inspections,
    4. annual interior inspections,
    5. same day response on maintenance requests,
    6. same day response on questions they have on what residents can and can’t do,
    7. giving them detailed information on schools for kids changing schools,
    8. helping them set up for their move,
    9. Explaining to residents in their terms why the rent has to go up when it’s time.
  3. When you give good timely service they will pay 3%-10% more in rent and will stay in the property. Returning their call 5 days after they call you is not service. It’s lousy service and creates vacancies.
  4. Professional management with company vehicles that identify the company help make staff and residents more accountable. If you know a Sheriff’s car always sits at a certain off-ramp, then you will be sure to go the speed limit past that off-ramp. The same thing is true for residents as they know that we drive by their homes in a company-marked vehicle. We need to create an environment of self-management where the residents regulate themselves. That means there has to be accountability. We have no direct control over the resident and so having some consequences for bad behavior is a necessity.
  5. For Owners:  Exposure is their key to a quick qualified rent up and time is the enemy (vacancy) - not the management fee nor repairs. They will “pay” a management fee no matter what. When their house is vacant they are paying equivalent to a management fee of 100%. Forget about saving $8.00 on a faucet at Home Depot, go to a financial seminar to get knowledge on better loans and reduce your payment a $100 a month.
  6. There is no profit or glory in being Joe Manager, but you can create millions in profit by being Mr. or Mrs. Joe Investor.
  7. If you’re hesitating because you think a resident would damage your home, we have insurance for that, and it costs you no more than your homeowners insurance.