Security Deposit Breakdown Disputes
- If a resident calls/walks in with a dispute, ask them kindly to put the items in which they dispute in writing (this eliminates confusion on what is actually disputed vs. agreed on)
- Pull the original security deposit breakdown and verify if all charges were accurately charged to the resident
- If an adjustment is due; modify the original security deposit breakdown and amend the title to state “Revised Breakdown” and make the necessary adjustments and save under a new file name
- If a refund is due, then once the property ledger is pulled up, choose the Expense code of 216, choose the resident name and enter the amount that is being refunded
- It is also recommended to print out the security deposit dispute letter in M1 Library responding back the ex-resident on each item they disputed
- If all charges stand, send resident letter DISPUTE DENIED, invite resident to come to office to review video and photos proving that the charges stand.