1. Enter the Resident Owe in the property ledger under PENDING RECEIVABLE enter the ledger code that applies to the resident owe such as late fees, repairs, utilities, etc. Check mark box as a PENDING RECEIVABLE.
2. Depending on the type of resident owe, send the appropriate letter from the M1 Library which requests the resident to make arrangements to pay within 7-10 days
3. If the resident does not respond to the letter sent after 14 days, do a follow up call and/or email to the resident to try to make arrangements with them

Note: If the resident does not respond within 30-days, depending on the severity and amount owed, will determine if you continue with sending a 2^nd and/or final letter; and keep on the resident owe log. Or if you decide to take further measures in deducting it from the following month’s rent (which then causes their rent to be short and a 3day is then served for the balance of rent)

We recommend that should a resident owe amount reach $200.00 or more, and if the resident doesn’t respond within 30 days; the resident owe amount is deducted from rent the following month and a 3-day is served for the balance of rent.