Security Deposit Breakdown Disputes

  1. If a resident calls/walks in with a dispute, ask them kindly to put the items in which they dispute in writing (this eliminates confusion on what is actually disputed vs. agreed on)
  2. Pull the original security deposit breakdown and verify if all charges were accurately charged to the resident
  3. If an adjustment is due; modify the original security deposit breakdown and amend the title to state “Revised Breakdown” and make the necessary adjustments and save under a new file name
  4. If a refund is due, then once the property ledger is pulled up, choose the Expense code of 216, choose the resident name and enter the amount that is being refunded
  5. It is also recommended to print out the security deposit dispute letter in M1 Library responding back the ex-resident on each item they disputed
  6. If all charges stand, send resident letter DISPUTE DENIED, invite resident to come to office to review video and photos proving that the charges stand.