Congratulations on being chosen as a Leasing Specialist.  Your Supervisor feels that you have mastered the skills necessary to assist clients in their search for their family’s home.  This is a key position because you are the client’s first contact and must reflect the high quality of customer service with which the company prides itself.  Nothing can happen until a property is leased.  If there is no rent, then not only does the Owner of the property receive no money but the company won’t either. The rent is what provides the income to pay your salary.  We are confident this training will provide you with the tools you need to be successful and gain the trust of your clients.

This manual and study guide is designed to remind you of the importance of knowing your inventory, listening to your client’s needs, overcoming their objections and closing the sale.

Before you can begin assisting a client, you will be trained on how to most effectively talk to your client by using a set dialogue or “script”.  We will demonstrate the benefits of using a script, asking the client to look at the property and ALWAYS,  ASK…ASK…ASK for an application.

Clients depend on your expertise to assist them in their search for a home.  We will review all the benefits the company has to offer your clients and the peace of mind they will receive as a result of choosing our company.

You will receive great satisfaction in knowing you have helped your clients choose a home that suits their needs.  In doing so, you will also be building a career and will be eligible to receive rewards and recognition when you meet or exceed your goals.