Setting The Appointment

When talking to a prospective resident on the telephone, your objective is to get them into the office so you can narrow down their choice of property, have them view the property and fill out the application the same day.  

MEMORIZE THE FOLLOWING AS YOU WILL BE TESTED ON THEM.

ALTERNATIVE OF CHOICE

  1. Which home did you want to fill out an application for?
    • The house on Bay or the one on Sylmar?
  2. Are mornings or afternoons better for you?
    • I have an opening at 2:00 or would 4:00 be better?

CONFIRMATION CLOSES

  1. Okay, I have you confirmed for 4:00pm today.  I am going to be setting that time aside for you, so be sure and call me if anything comes up.
  2. Great, I look forward to meeting you at 4:00. Goodbye.