First Impressions
The first impression a client has of the company is YOU! You will have more contact with our clients than anyone else, including the management. To the client, YOU ARE the company! You're the one that determines what their experience will be.
It only takes a few minutes, sometimes seconds to give that first impression. You get only get one chance. Once the client walks in the front door, the impression is made. Put yourself in the clients’ shoes:
WOULD YOU RENT A HOME FROM….YOU?
Some Questions to Keep in Mind:
- Is the lobby clean and organized?
- Were you dressed professionally?
- Were the clients greeted right away or did they feel they were “just a number”?
- Were they welcomed with a SMILE and invited to sit down either in the lobby or at a leasing desk?
- Were they forced to wait more than 5-10 minutes with no interaction from you or other staff?
- Were they treated as a welcomed guest or an interruption?
- Will your client walk away from your desk pleased that they decided to rent from the company?
- Has it been an exceptional experience for them?
- Would you rent your home from our company?