1. Once the resident has decided on a property to rent and fills out an application, verify the following:
   1. Number of occupants is within the limits on the property
   2. Move-in date is acceptable
   3. Pets are allowed
   4. Verifiable income
   5. Verifiable rental history
   6. Verify phone numbers
   7. Proper fees paid

If the number of occupants exceeds the maximum allowed and/or the applicant has a pet where none are allowed, you must call the owner for written approval.

If there are contingencies to the application such has a debt to income ratio that exceeds our qualifications, an indoor pet and/or the number of occupants exceeds the allowable amount, the owner must be contacted for approval only AFTER the application has been qualified by management.

1. Give resident all documents needed to submit a complete application.  If resident does not have all documents (pay stubs, etc.) needed, give them 24 hour deadline (maximum) in which to submit. All of the following documents are located in M1.
2. Application Criteria (contains the application checklist, employment verification, and rental verification)
3. When paying their application fees, complete Credit Check Fee Receipt (Forms/Leasing/Creditcheck fee.doc) and have resident sign, then give resident copy.  
   1. Log the funds received on the cash log (see forms-leasing-cash log). If fees are paid in cash, put in an envelope, seal it and label with property address. Keep on Cash log for the entire day’s business. This will be turned in nightly to the deposit drawer.

NOTE:  This is important as it reminds resident that all fees are non-refundable.

1. Before processing your application, place an Application Process Checklist on the top of your paperwork and follow procedures to insure no steps are missed and you can stay on track to complete the process in a timely manner.  One of the items you will need to look at is the Resident Move-in List (TML) in order to see the status of properties that are for rent.

2.  Credit check.  Even after having reviewed qualifications with residents, it is not unusual to have a bankruptcy or eviction show up on credit which would disqualify them.  If there are items that can be paid off or additional documentation is needed, you can call resident immediately to submit whatever you need within that first 24 hour period so application can still be qualified in a timely manner.  

3.  Once you have completed all verifications, you will turn the application into the manager for final approval.  The qualification or rejection will be written in the box provided at the top right hand corner of the application.

4.  Notifying the resident of the results should be done immediately.

Rejected applicants must be informed of the final results.  Your conversation should be brief, gracious and discreet.  Inform the applicant that the application has been denied due to ………..

“Jean, I’m sorry to inform you that your application was denied because……”

Do not engage in arguments with the applicant.  You may gently direct the applicant to the sources provided to resolve any discrepancies.  Mistakes sometimes happen, however, it is up to the resident to resolve.

Qualified applicants must be informed they need to bring in their holding deposit within 24 hours.  Schedule a specific time for them to come into the office.  MOST IMPORTANT, advise them that funds must be in the form of a cashier’s check or money order.