The First 100 Days for Accounting / Customer Service
Training Checklist
Owner & Managers
Topics
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PDF Manual 1
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Table of Contents 22
- Introduction
- Payroll and Review System
- Hiring Employees
- Hiring Process
- Sample Ad to Post
- Sample Mailer to Agents for Employment
- Phone Interview Questions
- Reference Checking Form
- Interview Questions & Evaluation Grid
- 2nd Interview Questions (if applicable)
- Sample Thank You Letter for Attending Interview
- Sample letter-Thank you for submitting resume
- Job Description Breakdowns
- Most Asked Q&A’s Test & Answers (Owner & Resident)
- Closed Loop Training Model
- Wellness Program
- PPP
- MOLOS Recommended Culture
- Management Agreement/Customer Service Test & Answers
- Keyboard System
- One Touch System
- Availability Dates / Rehab Process Algorithm
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Leasing Division 7
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New Property Accounts Division 12
- New Property Account Rep Salary & Bonus
- New Properties Account Rep Job Description & Expectations
- FAQ- Frequently Asked New Account Questions and Answers
- The First 100 Days for the New Property Accounts Representative
- New Property Account Representative Test & Answers
- Process of a New Prospective Owner
- NPO- New Prospective Owner
- New Prospective Owner Call
- NPO- Second Call Script
- Comparative Rental Analysis
- 2 Minute Elevator talk
- 5 Minute Stadium Speech
Other Resources
Software Help & Training
- Software Training Manual
- Software Training Videos
- Reports Manual