Resources to do this are...

1. RSTLM (Recruit, Select, Train, Lead and Motivate – a Keller Williams Training Course)  
2. UMS (Utility Management Solutions)

3 C’s for Staff and Vendors  

1. Compliant
2. Care
3. Compassionate

(Management One’s Revolutionary Operating Platform Systems)

Staff to Follow and implement the Systems and Playbook

Vendor to be compliant in contacting resident with 4hrs on gen work orders,  Invoice timely, Complete estimates timely, use the Vendor portal

• Process New Prospective Owners $200 and New Prospective residents timely $50, Focus on the cost to get the phone to ring.
• Think before we act on going to a property
• Make sure all fees are collected timely such as: Late fees, owner buyout of contracts, etc.