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Topics
PDF Manual
1
Employment Manual PDF Download Page
Table of Contents
22
Introduction
Payroll and Review System
Hiring Employees
Hiring Process
Sample Ad to Post
Sample Mailer to Agents for Employment
Phone Interview Questions
Reference Checking Form
Interview Questions & Evaluation Grid
2nd Interview Questions (if applicable)
Sample Thank You Letter for Attending Interview
Sample letter-Thank you for submitting resume
Job Description Breakdowns
Most Asked Q&A’s Test & Answers (Owner & Resident)
Closed Loop Training Model
Wellness Program
PPP
MOLOS Recommended Culture
Management Agreement/Customer Service Test & Answers
Keyboard System
One Touch System
Availability Dates / Rehab Process Algorithm
New Hire
6
Employee Guide
New Hire Checklist
Employee Training Presentation
First Week (5 Day)Training Daily Tasks
First 100 Days Graph
Hiring Evaluation After 10 and 90 Days
Client Coordinator
2
FAQ- Frequently Asked Client Coordinator Questions and Answers
Receptionist/Client Coordinator Q&A Test & Answers
Accounting Division
5
Accounting/Customer Service Salary and Bonuses
FAQ- Frequently Asked Accounting Questions and Answers
The First 100 Days for Accounting / Customer Service
Accounting Q&A Test & Answers
Accounting Stadium Speech for New Owners
Leasing Division
7
Leasing Salary and Bonus Structure
FAQ- Frequently Asked Leasing Questions and Answers
The First 100 Days for Leasing Consultant / Applications
Application Training Test & Answers
Leasing Stadium Speech for New Owners
Leasing Division Test & Answers
Rental Agreement Test & Answers
Maintenance Division
5
Property Inspector / Maintenance Salary and Bonuses
FAQ- Frequently Asked Maintenance Questions and Answers
The First 100 Days for Property Inspector / Customer Service
Property Inspector / Maintenance Division Test & Answers
PI Stadium speeches
New Property Accounts Division
12
New Property Account Rep Salary & Bonus
New Properties Account Rep Job Description & Expectations
FAQ- Frequently Asked New Account Questions and Answers
The First 100 Days for the New Property Accounts Representative
New Property Account Representative Test & Answers
Process of a New Prospective Owner
NPO- New Prospective Owner
New Prospective Owner Call
NPO- Second Call Script
Comparative Rental Analysis
2 Minute Elevator talk
5 Minute Stadium Speech
Assessments
10
DiSC Behavioral Assessment
DiSC Testing
DiSC for Office Manager
DiSC for Property Manager
DiSC for New Accounts Rep.
DiSC for Leasing Consultant
DiSC for Client Coordinator
DiSC for Property Inspector
DiSC for Admin and Customer Service
DiSC for Accounting Associate
Last Updated
Jan 04, 2023
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Maintenance Manual
New Property Accounts Manual
Pre-Opening Manual
Reputation Management
Resource Manual
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